Returns Information
At Dgeez Got It All: Online Clothing, we want you to be completely satisfied with your purchase. This page outlines our return policy for online clothing, shoes, and accessories.
Frequently asked questions
Why are customers returning items?
The most common reason for returns is that the item is the wrong size.
How long do I have to return an item?
You have 14 days from the date of delivery to return an item.
Returned items should be in their original condition.
Are there any items I cannot return?
Yes, we cannot accept returns on damaged items.
What condition should the returned items be in?
Can I return shoes if I've worn them outside?
Unfortunately, we cannot accept returns on shoes that show signs of outdoor wear. Please try them on indoors to ensure they fit properly.
What if I receive a faulty item?
If you believe you have received a faulty item, please contact our customer service team immediately. We will assess the issue and provide a suitable resolution.
We aim to process all returns within 7-10 business days of receiving the item back at our warehouse. You will receive an email notification once your return has been processed.
How long does it take to process a return?
Do I have to pay for return shipping?
Yes, the customer is responsible for paying for return shipping.
Easy returns, happy customers!
Shop with confidence knowing that Dgeez Got It All: Online Clothing has a straightforward return policy. If you have any questions, our customer service team is here to help!